Townie Mart ("we", "us", or "our"), based in Nizamabad, Telangana, India, is committed to protecting your privacy. This policy explains what information we collect when you visit towniemart.com, how we use it, and your rights regarding it.
01 Information We Collect
Information you provide directly
- Name, email address, phone number, and company name when you submit an enquiry or contact form.
- Product interests, order quantities, and destination country for export enquiries.
- Messages and attachments you send us via email or WhatsApp.
Information collected automatically
- IP address, browser type, and operating system.
- Pages visited, time spent, and referral source (via server logs or analytics).
- Device type and screen resolution.
02 How We Use Your Information
- To respond to your enquiries and provide quotations or product information.
- To process and fulfil export orders and related documentation.
- To send transactional communications (order confirmations, shipping updates).
- To improve our website and understand visitor behaviour.
- To comply with legal obligations under Indian law and international trade regulations.
- To send occasional promotional emails about new products — only with your consent.
We do not use your data for automated decision-making or profiling.
03 Sharing of Information
We do not sell or rent your personal data. We may share information with:
- Logistics & freight partners — to arrange shipping and customs clearance.
- Payment processors — when processing invoices (subject to their own privacy policies).
- Government authorities — when required by Indian export regulations, APEDA, or customs.
- IT service providers — hosting, email, and analytics vendors acting as data processors under contract.
All third parties are required to handle your data in accordance with applicable laws.
04 Cookies
Our website uses cookies to enhance your experience:
- Essential cookies — required for the site to function (session management).
- Analytics cookies — help us understand how visitors interact with our pages (e.g. Google Analytics).
- Preference cookies — remember your settings between visits.
You can disable cookies via your browser settings, though some site features may not work correctly. By continuing to use our site you consent to essential cookies.
05 Data Security
We implement industry-standard measures to protect your data including:
- SSL/TLS encryption on all data transmitted to and from our website.
- Password-protected access to internal systems and databases.
- Regular software updates and security monitoring.
No method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
06 Data Retention
We retain personal data only for as long as necessary:
- Enquiry and contact data — up to 2 years from last interaction.
- Transaction and order records — up to 7 years as required by Indian tax and accounting laws.
- Marketing data — until you withdraw consent.
After the retention period, data is securely deleted or anonymised.
07 Your Rights
Depending on your jurisdiction, you may have the right to:
- Access — request a copy of personal data we hold about you.
- Rectification — ask us to correct inaccurate or incomplete data.
- Erasure — request deletion of your data where no legal obligation requires retention.
- Restriction — ask us to limit how we process your data.
- Portability — receive your data in a structured, machine-readable format.
- Objection — object to processing for marketing purposes at any time.
To exercise any right, email us at skandapiexports05@gmail.com. We will respond within 30 days.
08 Third-Party Links
Our website may contain links to third-party websites (e.g. logistics partners, trade portals). We are not responsible for the privacy practices of those sites and encourage you to review their policies before sharing personal data.
09 Children's Privacy
Our services are intended for business users aged 18 and above. We do not knowingly collect personal data from minors. If you believe a minor has submitted data to us, please contact us immediately and we will delete it.
10 Changes to This Policy
We may update this policy periodically. When we do, we will revise the "Last updated" date at the top. We encourage you to review this page regularly. Continued use of our website after changes constitutes acceptance of the updated policy.
